Frequently asked questions

Here you will find answers to the most frequently asked questions. If you can't find what you are looking for, write to me at shop@gdess.cz - I will be happy to help you!

ORDERS AND SHIPPING

Do you also send goods abroad?
I am currently sending orders within the Czech Republic and Slovakia.

How is the traffic?
I ship all orders via Zásilkovna.

  • Czech Republic: 99 CZK
  • Slovakia: €6

When will my order be shipped?
I ship orders that are in stock within 2-3 business days of receiving payment. You will receive an email with tracking information once I ship your package.

Where do you ship orders from? All products are shipped from the Czech Republic.

RETURNS AND EXCHANGES

Can I return or exchange the goods?
Yes, you can return or exchange products within 14 days of receiving the package. The goods must be unused, unworn, without makeup, perfume, unwashed and with tags, in the original packaging.

How to return or exchange goods?
For returns or exchanges, please contact me at shop@gdess.cz , where I will be happy to provide you with further instructions.

How much does it cost to return goods?
The return costs are borne by the customer:

  • Czech Republic: 99 CZK
  • Slovakia: €6

Can I get my money back?
Yes, if the item is in its original condition, I will be happy to refund your money using the same payment method you used to make the purchase.

What if I receive defective or incorrect goods?
If you received a defective product or a different one than what you ordered, please contact me at shop@gdess.cz . I will replace the defective product or refund your money.

PRODUCTS

What materials do you use?
GDESS products are made from premium materials:

  • Bamboo (68% bamboo, 28% cotton, 4% elastane) – soft, flexible and breathable
  • 100% cotton – durable and pleasant to the touch
  • BlendTech cotton – ensures longer life and shape retention

Which size should I choose? The sizes correspond to the standard European numbering. If you are hesitating between two sizes, I recommend choosing the smaller one. For detailed information, please see the size chart .

CONTACT

Customer support
Do you have questions about orders, returns, or anything else? Write to me at shop@gdess.cz . I will answer you within 48 hours.

Wholesale cooperation If you are interested in selling GDESS products, write to me at shop@gdess.cz . I will be happy to contact you and discuss cooperation possibilities.