Are you not satisfied with the GDESS product?

We are really sorry about this, because our goal is for every piece to meet your expectations and bring you joy from wearing it. We pay attention to quality and careful workmanship, but we know that sometimes mistakes can happen. Every feedback helps us move closer to perfection. Your satisfaction is key to us, so don't hesitate, contact us and we will solve it together! We are here for you and your perfect experience with GDESS.

How to solve this situation?

EXCHANGE or RETURN WITHIN 14 DAYS

We understand that no matter how carefully you choose each piece, sometimes things may not fit as you expected. That's why you have 14 days by law to return or exchange the product - without giving a reason. Just fill out the form and we will send you detailed instructions for a smooth return. We ask that the returned goods be unworn, unwashed and in resaleable condition - as perfect as when you received them from us.

If you want to return or exchange the goods, fill out the form:

COMPLAINT

If any defect appears during use, you can claim the goods within the legal period.

We ask that the goods submitted for complaint be clean and washed so that they can undergo a thorough assessment.

Sustainable choice with GDESS:

During wear, minor damage may occur, such as a loose seam. A complaint is of course one of the options, but we would like to offer you an alternative way that is faster, more practical and, above all, more environmentally friendly.

If possible, contact your local tailor or ask someone close to you who can easily handle a minor repair. Such repairs will not only extend the life of your favorite piece, but also promote a more sustainable approach to fashion.

Just send us a photo of the repaired clothing and a confirmation of the repair to the email: obchod@gdess.cz - we will immediately send you a coupon with a 10% discount on your next purchase as a thank you for your approach.

The choice is yours – GDESS supports your steps towards sustainability!